Ultimately, your relationship with the world will be a reflection of your relationship with yourself. Being honest with yourself allows you to make choices and create a reality that aligns with who you truly are and what you want. For example, Nathan Garries emphasizes that sincerity with oneself helps in setting realistic goals and staying motivated until those goals are achieved. It also aids in recognizing when you need help and being willing to ask for it. This can help you avoid the impostor syndrome, a challenge that can negatively affect professional performance.
Ask Questions
Clients can be tough – they may have high expectations, make demands that are difficult to meet, or even change direction on a dime. The trick is to stay positive, redirect their focus towards solutions and communicate effectively.
Asking questions helps you learn more about a client’s goals, challenges and approach to the project. It also shows that you’re engaged and care about their success.
Try asking Power Questions that help clients open up and express their ideas more clearly. Questions like, “What concerns you about making this buying decision?” or, “How do you want your audience to perceive your business?” can spark more conversation and give you valuable insights.
Be sure to ask for feedback from clients after completing their project. You can use tools like Qualtrics to send them a questionnaire or simply follow up with an email thanking them for their input. This will let them know you value their opinions and are always striving to improve your services.
Listen
Regardless of the situation, it is important to allow clients and customers to express their emotions freely and without being interrupted. This will show them that you are truly listening to them, and can help ease the tension in stressful situations.
Clients are looking for someone who will listen to their concerns, even if they are outside of your sphere of expertise. This will also let them know that you care about their business, and want to help them in any way you can.
During meetings and conversations, it is important to avoid distractions such as phones or computers. Ensure your team is focused solely on the task at hand, and has enough time to adequately engage with their clients. Repeating back what your client has said, and asking if you understand them correctly is also an excellent practice. This will prevent misunderstandings and miscommunication. Depending on the situation, a follow-up email or call can be useful to verify that your understanding is correct.
Communicate
Occasionally, clients may not be able to fully articulate what they need. This can result in miscommunication, misunderstandings and assumptions that can cost you hours of work down the wrong path. To avoid this, it is critical to communicate effectively with your client by asking questions and interpreting their responses.
Using visuals is also an effective communication tool. Screenshots, sketches, illustrations and mockups can all convey ideas and information more effectively than words can. They can also save time by eliminating the need to explain concepts or provide multiple examples, and they can help foster trust by showing that you are transparent about your work.
Keeping in regular contact with your client helps you stay up-to-date on their project status and any potential challenges. This can be done via email, Slack, meetings or phone calls. Regardless of how it is done, ensure that you always respond promptly. Even a brief reply can put your client’s mind at ease and demonstrate that their concerns are being taken seriously.
Be Flexible
Being flexible is a necessary characteristic when working with clients. Whether it’s unexpected project demands or an employee’s personal development, flexibility is required to work around these changes. By anticipating new developments and creating a culture of communication, you can prepare your team to meet the challenge.
Being proactive is the best way to show you care about your client’s experience and project outcomes. Keeping an open line of communication, setting realistic goals, practicing time management techniques, and seeking support from colleagues can all help you maintain a flexible mindset.
Incorporating business flexibility isn’t just good for your employees – it’s also good for your company. It allows you to be agile and capitalize on market shifts, such as the pandemic that gave birth to online grocery shopping and delivery services. It also helps you keep your best employees, like the one who needs to rework her schedule after baby, or convert an extra-large utility closet into a private lactation space for a breastfeeding mom.